Customer Service

Unauthorised Dealer Warning

Unauthorised Dealer Warning

If you obtain Apeks products from an unauthorised dealer, your warranty will not be valid, and we cannot offer you the assurances of quality and satisfaction afforded by the Apeks Warranty Program. To verify whether or not a retailer is an authorised Apeks Dealer, please check our dealer locator which you will find at the top of this page.

Warranty Qualification

Product Warranties

(covers those products labelled Apeks)

When a consumer buys Apeks products from an Authorised Apeks dealer, they are buying from trained professionals who can instruct them on the proper and safe use of the equipment.

WARNING:
It is dangerous for untrained and uncertified persons to use the equipment covered by these warranties. Therefore, use of these products by an untrained person renders any and all warranties null and void. Use of scuba equipment by anyone who is not a certified diver, or receiving training through a recognised certification agency, shall render void all warranties, expressed or implied.

Warranty Programmes

Limited Warranty

Apeks warrants to the original purchaser for a period of time (specified below for each product) from the date of purchase, that the product will be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service subject to the limitations listed below. The limited warranty is extended only to the original purchaser for purchases made from an Authorised Apeks Dealer and is not transferable. This warranty is limited to repair or replacement only at the discretion of Apeks. Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorised repairs, modifications, accidents, fire, casualty or normal wear and aging. Cosmetic damage(s), such as scratches, nicks and fraying are not covered under warranty except when the product is new, out of the original packaging. This warranty does not extend to equipment used for commercial or military purposes.

Warranty by Product Category

(Covers Apeks products)

Regulators:

Limited Lifetime Warranty
This warranty will cover the original owner of the regulator against defects in parts or workmanship for the lifetime of the regulator if the regulator was purchased from an Authorized Apeks Dealer.

BCs, Donuts and Wings:

Limited Lifetime Warranty
Buoyancy Compensator Replacement on a Pro-Rated Basis:
Buoyancy Compensators, under the Limited Lifetime Warranty, that malfunction due to material or manufacturer defects, that have also had a significant amount of use will be replaced on a pro-rated basis. Pro-rating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim. This can be useful to evaluate Limited Lifetime Warranty claims since the warranty period is for the "useful life of the product" and not a set length of time. The following guidelines should be used in determining what pro-rated percentage will be used.

Pro-Rated Values for products sold at retail   

Pro-Rated Values for products sold at retail Apeks Pays Customer Pays
Like new and less than 2 years old 100% 0%
Used and less than 5 years old 75% 25%
Very used and more than 5 years old 50% 50%
Worn out 0% 100%

 

Analog Gauges and Compasses:
1-Year Limited Warranty

Fins:
1-Year Limited Warranty

Bags:
1-Year Limited Warranty

Boots:
1-year Limited Warranty

Gloves:
1-Year Limited Warranty

Making a Warranty Claim

Warranty Claims

(covers those products labelled Apeks)

If you are the original owner of an Apeks product that is determined to be defective in any way, please return it to your local Authorised Apeks dealer. Please provide your dealer with photocopies of your original sales receipt along with any service records you may have. If your local dealer determines that you have a valid warranty issue and they are unable to take care of it in their place of business, they will send it back to Apeks for evaluation or replacement.

Recall Notice

Novemer 2014 - Recall Notice - Apeks Black Ice